Shipping , Refunds/Exchanges

Refund Policy for Earth & Nine

Effective Date: 25 July 2025

At Earth & Nine, we take great care in crafting our products using high-quality, sensitive, and often natural ingredients. Because of the nature of these materials and in order to ensure the integrity, safety, and freshness of every item we ship, we do not accept returns or offer refunds.

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All Sales Are Final

Due to the sensitive and perishable nature of the ingredients used in our products, all sales are final. Once an order is placed and shipped, it cannot be returned, refunded, or exchanged.

This policy is in place to protect the safety and well-being of all our customers and to ensure that our products are never resold or reused once they leave our facility.

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Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, we’re here to help. Please contact us within 5 days of receiving your order, and include the following:

• Your order number

• A description of the issue

• Clear photos of the item(s) and packaging

We will review the issue and work with you to make it right—either by replacing the item or issuing store credit, at our discretion.

Email: support@earthandnine.com

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Cancellations

Because we begin processing orders quickly, we are unable to guarantee cancellations after an order has been placed. If you need to cancel or change an order, please contact us immediately at support@earthandnine.com. We will do our best to accommodate your request if the order has not yet been fulfilled.

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Need Help?

If you have any questions about this policy or your order, please reach out. We’re happy to help however we can.

Earth & Nine
Email: support@earthandnine.com
Website: https://earthandnine.com